Support
Bella Princess Crown Atelier
SUPPORT
CUSTOMER SERVICE
STORE POLICIES
PRICE MATCH GUARANTEE
If you find any item we carry at a lower price on a competitor's website, We will match the competitor’s price. The competitor must be an authorized US internet retailer advertising the identical product online. The product must be advertised on the competitor’s website not by email or written price quote and must not include any discounts or coupons.
We only sell unopened items, we will not match competitors’ bonus or free offers, special offers, rebates, clearance or closeout prices, or prices on used, damaged, returned, open box or display merchandise. Price matching cannot be combined with any other coupons or offers. Price matching can be completed by our Client Care Consultants before you purchase.
To request a price match simply call, email or direct message our Client Care Representatives at
1-914-483-8511 or email us at BellaPrincessCrowns@icloud.com
We love offering as many advertised discounts as the brands will allow.
Please visit us often for up-to-date discounts available on your favorite brands!
Discounts will be automatically applied at checkout.
SAVE UP TO 50% OFF on the following brands each day!
All discounts are automatically applied at checkout:
Raquel Welch,
Gabor,
Jon Renau,
Amore,
Envy,
Ellen Wille,
Belle Tress,
Henry Margu
Estetica Designs,
Noriko ,
Rene of Paris,
Tress Allure
Discounts for Belle Tress, Jon Renau, Raquel Welch, and Envy are available as stated, as we do Not conduct surprise deceptive add to cart discounts or hide prices in cart(s).
Please sign up for Available Coupon Codes.
Please check our Internet Atelier frequently for Flash Sales!
If you have questions or want to learn about unadvertised specials, please email us at BellaPrincessCrowns@icloud.com
Please sign up for our email and SMS text notifications so that you can be informed of additional savings!
👑Be sure to join our Bella Princess Crown Atelier Wig Gala Party on Facebook👑
👑for support, community, giveaways, and fun! 👑
https://www.facebook.com/groups/bellaprincesscrownatelier
Order Processing
Orders are captured immediately in our system as it is set up to immediately process and to ship the next business day via directly from us or from the manufacturer directly.
Our Representatives are available during our business hours of
8:00am - 5:30pm (CST) from Monday - Friday (excluding holidays).
Note: Once your order’s status is set to “shipped” we are unable to make any changes or cancellations. Once shipped, orders arrive within the time frame selected (US Air, US Ground, Canada Air or International) during checkout.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional charges. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Shipping and Delivery
You should receive your order in about 5 business days in the United States, and 10-15 business days for international orders.
If you have an Emergency or Event call
for expedited in stock order and fulfilment.
If an order has already been placed and you would like to make a change or cancel
We understand things happen!
If we are able to catch your order before it has been placed with the manufacturer, we can make a change or cancellation for you. If the order has already gone through, we can usually still make the change, but there may be a 10% cancellation charge for the item already ordered.
Delivery
If your item states delivered but you have not received your item, please Check your mail. The package is too large to fit in a mailbox, check with your neighbors as well. If you still can’t locate your package contact your local post office right away as it is usually being held there, or they can track your package to see the exact location it was left at.
If you are still unable to find your order, please contact us at
BellaPrincessCrowns@icloud.com
USA Return Instructions
All orders are considered a Special Custom Order.
Each product, crown, hair topper, wig or extension is chosen by you, the customer, based on hair type, synthetic or human hair and is provided for you, by your choice of style and hair color. Returns on Regular Full Priced Items may be returned for a refund less a 10% to 50% fee charge based on product or item category/type, all within a 30 days of Delivery.
No Sale is ever Final!
Please Note:
If you place an order on line for multiple crowns in a chosen hair color and then decide to change, and request, that the crown style and/or hair color, (ie: multiple crowns in different hair color shades) to be changed, via e-mail or direct message: we asked you to please keep your emails and messages for your notes.
As we keep very organized notes within our website back end via inventory control system.
Please refer back to, check your notes/emails/texts/direct messages for these requests made to our team.
Please, before you claim in here or in any forum or group, that you, the client received a wrong color or crown, as all our inventory is sku scan checked and the correct crown and hair shade is shipped.
If you, our client think or feel you received the wrong crown and/or hair shade contact us through our multiple channels.
Again, no sale is ever final.
EXCHANGES:
No client is ever “stuck” with a crown, if the style or color does not suit you the client, please do not remove the top criss cross zig zag part, tags or accessories.
You may exchange that particular crown by shipping the crown back, it’s inspected and the new crown chosen by you, the client, our team will send you an invoice for the fee:
We allow one exchange per order. Exchanges for All Synthetic and Heat Friendly crown(s) a fee is calculated between 5% up to 25% fee per crown, All Human Hair crown(s) are Final Sale, unless a consultation agreement is met at a percentage between 35% to 50% is required, plus a fee for the new shipping label, so that you, the client may track your exchanged crown that you the client chose. All by via invoice to your email.
It’s Clear, Concise and Simple, so as No Sale is Ever Final!
If a crown is out of stock, because multiple clients checked out within the same day, the client will receive an email of its unavailability.
A refund is offered or another crown or hair shade color may be chosen, by you, the client.
We pride ourselves on complete authentic transparency as one of the few brick and mortar atelier stores in the alternative hair community, with an expansive collection online, via our extended e-commerce atelier.
Please, refer to this support page on our website for all policies.
Please refer to your own notes, messages, texts:
on these request of any and all changes, within your order.
We are more than happy to honor these request,
as well as offer amazing deals on overstock crowns.
Please inquire, via direct message and/or email to:
BellaPrincessCrowns@icloud.com
Our clients happiness and satisfaction is our top priority.
Thank you
Bella Princess Crown Atelier
We prefer you contact us with any inquiries to find the perfect crown, in regards to size, fit, style, hair shade color, texture, heat friendly, regular synthetic or human hair crowns.
If you are just beginning your journey and are new to wearing crowns, Our Atelier Cranial Prosthetic Specialist will find the perfect resolve for your individual needs and hair loss.
There is No Chargé for consultations, it is complimentary with a purchase from our Atelier.
All On Sale Crowns/Wigs are Exchangeable. Please contact us if the crown purchased is eligible for an exchange or store credit.
Your satisfaction is of the utmost importance to Us!
Please contact us via email, phone or text at:
if any issue should arise with your purchase. We value our customers and customer service.
We pride ourselves on happy and satisfied customers.
If your order was shipped to an address in the USA, please contact us and complete the return form found in our USA Returns Area before mailing back your item(s). Please initiate a return request within 5 business days from the date you received the item you plan to return. All returns are subjected to a possible 10% restocking fee (depending on cause for return) and/or may be used as a store credit.
International Returns | Please review our International Return Policy.A packing slip will be provided to you when requesting your USA return. Please include the packing slip in the box with your returned item.
Return Packaging | All items must be sent back in a cardboard shipping box. Returns sent back in bubble mailers or packing paper will be returned to the sender unopened. Item must be re-packaged in its original packaging as received, to include tissue paper, hair nets, packaging materials, and wig box. Tags must be all attached, including non-wear security tag. The wig must not be combed through or the top criss cross part be removed.
Return Product | Eligible For Return
The lace front must remain free from fraying, tearing, or damage. Hair must not be shaken out, brushed, styled or altered in any way.
The top criss cross, zig zag part must be intact and not combed through or out.
The item cannot have been worn, except for trying it on. The item must be odor-free and product-free, and the cap must be in perfect condition (no make-up or oil transfer). Any returned items with an odor (cigarette smoke, perfume, body odor, etc.),styling product in the hair fibers (including water misting),or make-up on the cap will not be accepted for return. Security hang tag must not be removed; once removed or lost the item is not eligible for a return or store credit.
***Please be aware that the original form of payment for the current order being returned will be the same as what was used to purchase this order, including store credit. Once an order is placed using store credit, it cannot be refunded to any other form of payment.
HANDLING TIME
Handling time is the number of business days between when you make your payment for an item and when your package is scanned by the shipping carrier. Please keep in mind all orders must go through our Quality Control process, ensuring (no faulty cap construction, loose fibers, proper stitching) which takes approximately 1 to 3 days, reiterated in your confirmation email once you purchase a piece.
The quality of your piece is our utmost priority.
Extended Policies:
FREE GIFT WITH PURCHASE
Some orders may include a free gift with purchase, subject to availability. If the designated free gift is out of stock at the time your order is shipped, we will replace it with either an alternative gift or a gift card of equivalent value.
PRE-ORDER and BACK ORDER POLICY:
Pre-orders are purchased when an item is currently out of stock, but the client would still like to secure an order as soon as it arrives in stock. Pre-orders may require a Full payment and within certain promotions offered on an in house Layaway payment plan.
If availability is confirmed, and a hair shade color variation change, is requested, and it is within the pre-order waiting period of the item is to arrive in stock. We will try to accommodate the request. Clients are able to cancel and receive a store credit for their pre-order less a 10% restocking fee, as we are required to take in the pre-ordered item and shelf bay the crown. We may be able to waive the fee depending on the manufacturer, brand and/or designer. Human Hair crowns cannot be cancelled once in production. See our policy on human hair crowns including complimentary consultations.
Please contact support for more information.
Please have the name, order number and date of original order placed, if available. Clients are kept informed of the pre-order and/or back order date(s) within an approximate time frame via by customer inquiry.
Contact: BellaPrincessCrowns@icloud.com
Delays are industry wide at this point in time. Please see our website for approximate delivery dates, as each unit, crown, piece varies in landing and restocking dates. Unfortunately, with industry wide delays, restocking dates are subject to change.
BACKORDER
Please note that due to a large inventory, not all item(s) are available at the time of order placement and do need time to come from our international suppliers.
SHIPPING TIMES & COST:
Free Shipping on All Orders over $800.00 or with viable coupon code on special promotions.
On eligible orders are $19.98 when shipped within USA.
(Any order over $250 requires a signature upon release and on upon our discretion)
USA DOMESTIC STANDARD :
$19.98 Standard via USPS
It usually takes between 3 to 12 business days for standard delivery not including handling time.
USA DOMESTIC EXPEDITED:
$24.95 Expedited Via USPS / UPS / FedEx
(Any order over $250 requires a signature upon release)
Expedited deliveries take between 2-6 business days
not including handling time.
All prices are in US dollars ($USD)
INTERNATIONAL IMPORT/CUSTOM FEES:
If you are purchasing an international order you may experience import/customs fees on your order. Please keep in mind we have no control over individual country customs fees.The amount of actual Import Fees charged by Customs authorities will vary depending on multiple factors. These include Customs regulations within the given destination, the product category and price.
International Returns
Orders shipped outside the United States may include international shipping, duties, taxes, customs fees, and other import-related charges in the total paid at checkout. These charges may not appear as separate line items on your receipt.
In the event of a return, only the merchandise value is eligible for a store credit. Original shipping, duties, taxes, customs fees, and other import-related charges are non-refundable.
RETURN TO SENDER
Shipments that are returned due to incorrect address information provided by the customer or refusal of delivery are not eligible for a refund of shipping charges.
A flat fee of $24.98 will be deducted to cover return shipping and handling costs. Shipping and handling charges are non-refundable in the event of any return.
Once the package is returned to us, the order will either be reshipped at the customer's expense or automatically processed as a store credit in accordance with our return policy.
CANCELLATION or CHANGES
Cancellations are only available within 24 hours of order placement. NO Cancellations or changes are accepted after this time period.
Why we are unable to accept a cancellation or changes after the 24 hour period:
Due to the large inventory of the brand, designer, item, style and hair shade color, all orders are put through a quality control process, once the process has begun, it is very difficult to pull from the quality control team, individually, before being picked up by the mail courier.
QUALITY CONTROL
All outbound shipped items are photographed and inspected by our quality control department before the item(s) are sent to insure the item is in perfect condition.
The exterior of the box is inspected for any possible damage and that the brand ordered, style and hair color is correct. On occasion accidentally a wrong crown is accidentally shipped, which our team will supply a recall return pre-paid label with a discount code gift card for the client. Our team ships multiple orders a week and human error is very possible.
MANUFACTURING FAULT
We aim to provide the highest quality, but from time to time, something may go wrong. In accordance with State Law, we reserve the right to repair a minor fault or minor problem.
In accordance with State Law, consumers must give the retailer/ supplier the chance to find a solution to any/all issues, that may or could arise.
It is at the discretion of Bella Princess Crown Atelier
to do so.
With such agreed upon options of:
1. Provide a replacement that is identical or of similar value
2. Repair the product within a reasonable time
3. Give a refund.
In the case of a genuine manufacturing fault, if we are unable to provide a replacement of the identical item/colour, only then will a refund of all costs incurred,
will be issued back to your original method of payment.
Items must be returned in the same original condition
they were received in, to be eligible for review of manufacturing defects. Products that have been altered, worn, or used will Not qualify for assessment or remedy.
The consumer’s rights to a remedy apply to the replacement product in the same way as the original product. Please note a manufacturing fault does not include general wear and tear.
SIZING
Please note that sizing is of an approximate measurement and may change from each manufacturer, designer, brand And from style to style, even if the item(s) are shown in the same cap size in the description, this may be due to various factors of the material and design construct.
HAIR COLORS & STYLE
Please be aware that due to different screen resolutions colors may vary. The image(s) are intended as a guide only. As colors may show and vary on screens and may slightly differ based on hair fiber or style.
Each colour swatch or photo shown may vary from screen to screen, as well as production batch(s) as components of the wigs are handmade. Human hair wigs do require styling once received to achieve desired looks.
BOX AND PACKAGING
Please note that item(s) will be shipped in the original designer brand box or supplier packaging.
STORE CREDIT TERMS
- Receive a store credit equal to your original purchase value.
- Store credits never expire and can be used at your convenience on future orders.
- Your exchange /return must be received in the same condition it was sent out in.
RETURN REFUSAL DUE TO ABUSE
Bella Princess Crown Atelier reserves the right to refuse return requests in cases where: Fraud is suspected. There is a pattern of return abuse. Evidence of manipulative behavior is found In such cases, We retain the right to a corresponding counterclaim.
Policy Changes
We reserve the right at our discretion to make changes to these policies at any time.
Please check this page periodically for changes.
Client, Family and Friends Reward Program
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